Privacy Policy

1. Introduction

Boost My Reviews (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information transparently and securely. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website (the “Site”) and services (the “Services”).
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the “Privacy Act”). This policy applies to all personal information collected by Boost My Reviews.
By using our Site and Services, you agree to the collection and use of information in accordance with this policy.

2. What Information We Collect

We may collect the following types of personal information:

• Information from Businesses:
• Contact details (e.g., name of contact person, email address, phone number).
• Business details (e.g., business name, address, industry type, Google Business Profile information).
  Account login credentials.
• Payment information (processed securely by our third-party payment gateway; we do not store full credit card details).
• Information provided through communications with us (e.g., support queries).
• Usage data related to our Services.
• Information related to Reviewers (Individuals in our Network/Connections):
• Contact details (e.g., name, email address) if individuals register interest or participate directly in our network.
• Information relevant to facilitating review connections (e.g., general interests or interaction confirmations, handled ethically and with consent where applicable). (Note:
• The specifics depend heavily on how reviewers are engaged).
• Website Usage Information (Potentially Non-Identifying):
• IP address, browser type, operating system, pages visited, time spent on pages, referring URLs (collected via cookies and similar technologies).

3. How We Collect Information

We collect personal information in various ways, including:

• Directly from You: When you sign up for our Services, fill out forms on our Site, make a purchase, contact customer support, or otherwise provide information directly to us.
• Automatically: When you navigate our Site, we may use cookies and other tracking technologies to collect usage data (see Section 8).
• From Third Parties: We may receive information from third-party services (e.g., payment processors confirming transaction status).

4. Why We Collect and How We Use Information

We collect and use your personal information for the following primary purposes:

• To Provide and Manage Services: To set up and manage your account, process orders, deliver the review connection services, and facilitate communication between businesses and potential reviewers (where applicable).
• To Process Payments: To facilitate transactions for our Services via secure third-party payment gateways.
• Communicate With You: To respond to inquiries, provide customer support, send service-related updates, and share information about our Services (you can opt-out of marketing communications).
• To Improve Our Services: To understand how our Site and Services are used, identify areas for improvement, and develop new features (often using aggregated or anonymized data).
• For Legal and Compliance Reasons: To comply with applicable laws, regulations, legal processes, or governmental requests.
• To Maintain Security: To protect the security and integrity of our Site, Services, and user data.
• Specifically regarding Reviewer Information: Any personal information collected from potential reviewers is used solely for the purpose of facilitating connections and encouraging genuine, voluntary feedback relevant to their interests or interactions, and is handled in accordance with privacy laws and ethical considerations. We do not sell reviewer personal information

5. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:

• Service Providers: To trusted third-party vendors who perform services on our behalf (e.g., payment processing, website hosting, email delivery, data analytics). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Facilitating Reviews: We may share necessary business information (e.g., business name, type) with potential reviewers to provide context for feedback requests. We handle any sharing of reviewer information with extreme care and appropriate consent where needed.
• Legal Requirements: If required by law, regulation, subpoena, court order, or other governmental request.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transition, your information may be transferred as part of the transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

6. Data Security

We implement reasonable technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures may include encryption, access controls, and secure servers. However, please note that no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax or accounting purposes). When no longer needed, we will take reasonable steps to securely destroy or de-identify your personal information.

8. Your Privacy Rights (Australian Privacy Principles)

Under the Australian Privacy Act, you have rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate, incomplete, or out-of-date personal information.
• Complaints: If you believe we have breached the APPs, you can make a complaint to us directly (see Section 12). We will investigate your complaint and respond within a reasonable timeframe. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
• To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.